Overview
At EE Mobile, customer satisfaction is our priority. Please read our refund and return policy carefully before making any purchase of our services or digital products.
Digital Marketing Services
Once a digital marketing service (such as SEO, social media marketing, advertising, or other campaigns) has been purchased and work has commenced, it is non-refundable.
However, if you believe there was an error in billing or you’re unsatisfied with the service quality, please contact us within 7 days of purchase. We’ll review your request and work to resolve the issue fairly.
Digital Marketing Courses
We offer a 7-day refund window on our online courses, provided:
- You have completed less than 20% of the course content.
- You submit a valid reason for the refund request.
- The request is made within 7 days of purchase.
After 7 days or after significant course consumption, no refunds will be granted.
Partial Refunds
In special circumstances, we may offer partial refunds for:
- Projects that are canceled early by mutual agreement.
- Courses with verified technical issues preventing access.
All such cases will be reviewed individually and are not guaranteed.
Subscription Services
If you subscribe to a monthly or annual service:
- You can cancel at any time, but no refunds will be issued for the remaining period of your billing cycle.
- You must cancel at least 24 hours before your next billing date to avoid being charged again.
Courses Hosted on Third-Party Platforms
If you’ve enrolled in one of our courses via platforms like Teachable, Udemy, or Thinkific, please refer to their refund policy directly. Refunds for third-party platform purchases are managed according to their terms.
How to Request a Refund
To request a refund, please contact us at:
📧 info@eemobile.net
Include your name, purchase details, and the reason for your request. We aim to respond within 3 business days.
Exceptions
No refunds are available for completed services or fully accessed/downloaded digital products.
Refunds are not available for promotional or discounted offers unless clearly stated.
Changes to This Policy
EE Mobile reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on this page.